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Donation Ambassador (Driver)
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Donation Ambassador (Driver)

  • By Liz Mazzone 

JOB DESCRIPTION: The ReStore Donation Ambassador (Driver) is one of the most visible and personable members of the ReStore team. From driving the streets with the Habitat/ReStore branded truck to shaking hands with donors in their homes, the donation pick-up process allows many great opportunities to generate positive public relations for Habitat for Humanity of Ontario County.

The Donation Ambassador is responsible for screening and picking up donations throughout Ontario County. This individual will work with fellow staff and volunteers to ensure that all donations are received in a timely, organized, and safe manner.

The Donation Ambassador is an integral part of our Habitat team and Management both encourages and appreciates the insights and suggestions from individuals serving in this position. This role, while part-time, is of great importance and will have a significant impact on the success of the ReStore and are our ability to raise funds and awareness in support of Habitat’s mission.

KEY AREAS OF RESPONSIBILITY:

Customer Service

  • Welcome and assist customers and donors with a smile.
  • Thank all donors for their support and offer information on how their contributions impact Habitat’s mission and work in the local community.
  • Answer customers’ questions in person, over the phone, and via email.
  • Answer phones and schedule pick-ups of donations when working in store.

Pick-up donations

  • Drive the ReStore truck safely and proficiently. Must demonstrate exemplary driving skills and courtesy toward others while on the road.
  • Ensure that the truck is equipped with proper dollies, tie downs, blankets and shrink-wrap, prior to departing for the first pick-up each day.
  • Keep truck well maintained and clean; complete daily checklists and truck log, report any incidents to supervisor. Assess, maintain, and document safety and functionality concerns.
  • Ensure the truck leaves on time for each pick-up throughout the day.
  • Screen donations in-person, and politely decline items that do not meet the ReStore’s donation criteria. Explain the reason for refusing the donation and when possible provide the donor with an alternative resource for disposal.
  • Responsible for safely loading, securing, transporting and unloading donations. Common donations picked up include: kitchen cabinets, appliances, furniture and large doors and windows.
  • Document all donations and provide each donor with a receipt for items received.
  • Update in-store staff regarding schedule changes or unforeseen circumstances so they may reschedule or inform donors of the delay, and/or send additional help if available.
  • Contact in-store staff to provide updates on incoming donations.
  • Train and supervise volunteer driver’s assistants as needed.
  • Assist in the unloading and processing of donations at the retail location.

Provide Leadership of Volunteers

  • Work with volunteers daily. Volunteers will assist the Driver in picking up donations.
  • Train volunteers in truck safety guidelines and how to properly handle donations and lift heavy items.
  • Cultivate lasting relationships with volunteers and encourage them to return again and again.

Other duties

  • The nature of the day-to-day operations of the ReStore demands a certain amount of proficiency in all areas for all employees. When the Donation Ambassador does not have a full day on the road, they will be expected to help in the store assisting customers, loading purchases and helping with other duties as assigned.

SKILLS AND QUALIFICATIONS

  • Enthusiasm for the mission and vision of Habitat for Humanity of Ontario County
  • Commitment to ReStore’s mission of supporting Habitat’s work building homes and stronger communities.
  • Must possess a Valid New York State Driver’s License and clean driving record (Commercial Driver’s License not required).
  • Certified in CPR/First Aid (training and certification will be provided)
  • Customer service mindset – preferably in a retail and/or reuse or hospitality
  • Experience supervising, working with, and/or leading volunteers a plus
  • Self-motivated, reliable and enthusiastic: natural team member who thrives working with people with diverse backgrounds and capabilities
  • Good problem-solving skills
  • Excellent verbal and written communicator
  • Computer skills: Microsoft Office products and comfort with iOS devices
  • Ability to operate office equipment, as well as warehouse equipment
  • Experience operating material handling equipment, a plus
  • Experience driving a box truck, a plus
  • Moving experience, a plus
  • Knowledge of construction material, a plus
  • Bilingual (English/Spanish), a plus

WORK ENVIRONMENT

Works in store and warehouse environment, as well as outdoors and on the road, even during inclement weather, heat and humidity. Noise level will be loud at times.

PHYSICAL DEMANDS

Physical requirements include being able to sit, walk and/or stand for prolonged periods of time. Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina, and the ability to lift and carry at least 100 pounds, go up and down stairs, and endure the full work day on their feet. Must be able to frequently communicate in English (verbal), working as part of a team and supporting staff and volunteers.

HABITAT FOR HUMANITY OF ONTARIO COUNTY TEAM MEMBERS SHARE THE FOLLOWING CHARACTERISTICS:

  • Passion for Habitat’s vision of a world where everyone has a decent place to live.
  • Believe in a hand up, not a hand out for those working to better their future.
  • Possess an “above and beyond” attitude – nobody here works just for a paycheck.
  • Are creative problem solvers that work across teams.
  • Embrace diversity, and promote a culture of inclusion.
  • Thrive on constructive feedback and have a high level of integrity.

INTERESTED APPLICANTS

To apply, send an email with the following information to nashb@hfhoc.org with Donation Ambassador” in the subject line.

  • Cover letter
  • Current resume

Applications will be accepted until position is filled. Candidates will be contacted for interviews on a rolling basis. No phone calls please.

Habitat for Humanity of Ontario County is committed to the policy of Equal Employment Opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity.