COVID-19 Resources

Learn More
Inside Sales Representative

Inside Sales Representative

  • By Hasan Abdul-Aziz 




The primary duty of an Inside Sales Associate is to promote a company’s products or services through excellent customer service. They welcome customers, guide them through the products, answer questions and make sure guests have a pleasant experience.

Duties & Responsibilities:

  • Greeting customers as they enter the store or call in by phone
  • Building customer relationships by providing a positive sales experience
  • Be knowledgeable about our range of products and services
  • Recommending related products to increase customers’ options and enrich the shopping experience
  • Emphasize the benefits and functions of products
  • Accepting and processing orders and returns
  • Operate the POS register
  • Promoting special sales and offers
  • Assembles (Pick and Pack) and fills orders to be shipped to customers.
  • Review all orders for accuracy.
  • Contribute ideas to improve sales, products, and operations
  • Locate products for customers in store and through outside vendors
  • Maintain database of customer and sales information
  • Monitoring in store stock and notify supervisor when stock is low
  • Back up sales staff, receiving clerk and shipping department as needed
  • Other duties as assigned


  • Be able to identify product by size, type, style, color or product code.
  • Ability to read orders/match orders on shipping tickets to items picked.
  • Verbal and written communication to multiple audiences
  • Basic math skills
  • Strong analytical skills
  • Understanding of Warehouse and Inventory
  • Operate inventory control equipment, i.e., bar-coding equipment, handheld devices.

Physical Requirements:

  • Able to move/lift up to 50 lbs. unassisted.
  • Able to stand for extended periods of time.